M2S, Inc. provides technology and services for the healthcare industry to manage data and utilize it to improve the quality of patient care and reduce costs. Powered by our advanced technological infrastructure and years of experience working in a regulatory environment, M2S is the leader in enterprise healthcare management solutions.
M2S is seeking a Clinical Registries Coordinator. In this role, the primary objective will be to onboard new clients and provide outstanding support to existing clients. The Clinical Registries Coordinator is the primary liaison between our business and the customer, answer customer queries but also advocating on behalf of our clients with needs and feedback on our products and services.
The Clinical Registries Coordinator will ensure that all new registry clients are set-up for success via training, technical set-up, and day-to-day support. The Clinical Registries Coordinator will support current clients through ongoing technical and support, training to new features, refresher trainings, and connecting clients to services that will support them. Additionally, the Clinical Registries coordinator will be responsible for leading and implementing operational projects designed to provide exceptional value to our clients.
Primary point person for set-up, customer support, and troubleshooting for new and existing registry clients.
Triage and answer questions about data entry and field technical questions about use of M2S’s Registry platform.
Liaise with stakeholders and advocate for product development changes that will increase efficiency and/or increase value to stakeholders.
Provide customer support for new features through announcements, training sessions, and documented resources.
Plan and implement complex operational projects and services.
Assist in planning the execution of complex projects/services such as the Physician Quality Reporting System, which is a government-regulated program, and validation of the registry dataset.
Assist with customer implementation of new features, such as EMR integration.
Create and maintain registry documentation and reports.
Bachelor’s degree or equivalent experience.
3+ years of customer support experience.
Proven ability of managing successful projects, and improving processes.
Ability to work in a fast-paced environment
Strong organizational skills with a demonstrated ability to prioritize.
Ability to handle multiple and changing priorities.
Ability to work both independently and within a team.
Strong verbal and written communication skills to ensure positive interactions with customers.
Proficiency with MS Office (Word, PowerPoint, Excel, etc.).
MS, MPH, or MBA.
Knowledge of vascular surgeries.
5 or more years of experience in Healthcare related field.
Comfortable with the project life cycle
Ability to critically analyze processes
Strong written and verbal communication skills
Proven leadership capabilities
Internal Number: 0002
About M2S Inc.
Headquartered in Redmond, WA, Medstreaming is a leading provider of Healthcare IT (“HCIT”) solutions for image intensive specialties. We are focused on enabling proactive patient care and increasing the efficiency of healthcare by providing medical IT solutions to individual practitioners and large institutions alike. Since its founding in 2006, Medstreaming has become a leader in delivering specialty-based workflow applications that function as a “best of breed” application for more than 20 different clinical specialties, including, but not limited to, Cardiovascular, Vascular, Cardiology, Women’s Health, and Surgery. Lead by a team of engineers, clinical specialists, and healthcare IT veterans, Medstreaming is committed to dramatically improving the delivery of healthcare and disease management, while becoming a global leader developing medical informatics solutions.