The Human Factors Quality Manager (HFQM) is an experienced Human Factors Professional with an exceptional skill set and deep knowledge of human factors science and corresponding frameworks and methodologies to enhance and sustain Radiology Quality and Patient Safety.
The HFQM will act as the Department of Radiology’s systems expert for a broad range of initiatives, ensuring successful project outcomes as a result of the effective application of human factors engineering.
The HFQM will provide planning and decision making measures that support the operational/functional requirements of each program/area and assure their integration into the overall Radiology and organizational initiatives, and oversee Radiology Department compliance with Pennsylvania DOH and JCAHO requirements.
The HFQM will be responsible for Department readiness for Joint Commission inspections.
This position requires strong leadership skills and demonstrated experience of measurable success in the human factors domain, as well as specialized expertise in the body of knowledge, methods, and skills related to Human Factors engineering.
This position also requires strong data analytics and statistical knowledge and skills.
The HFQM must demonstrate innovation, foresight and mature judgment in leading both small and large scale projects.
Effort – The expectation is that time spent on projects will be:
70% Tactical (performing and owning technical aspects of a project)
20% Strategic (Planning and Guidance)
10% Transferring Knowledge (Teaching, Coaching and Mentoring)
1. Human Factors Engineering
Leading human factors projects including usability testing, developing study protocols, quantitative and qualitative data collection, data analysis, and preparation of technical reports.
Leading expert on ergonomics and human factors science, recommend changes that will improve overall system performance, and improve health information technology (HIT).
Support the body of human factors expertise for enterprise-wide, strategic initiatives projects; build effective relationships that allow her/him to navigate culture and build credibility in a way that respects organizational values; and support development of organizational strategies that enhance growth and improvement.
Assist clinicians, clinical leaders and administrators to manage and understand human factors measures and to use quantitative and qualitative data analysis to drive fact-based decision making.
2. Quality Improvement
Responsible for the Radiology Department Patient Safety, Quality Improvement and Quality Assurance Programs
Provide methods, data and analysis in support of clinicians and leadership. Develop straightforward techniques and criteria to ensure that the quality and quantity of measures meet the needs of both managers and individual contributors.
Perform as a liaison with other committees to represent Radiology such as Medical Device, Therapeutic Standards and Patient Safety Advisory Committee
Perform as primary liaison with other departments such Quality & Patient Safety, Audit & Compliance as well as spearheading interdepartmental clinical patient care and workflow issues as needed
Participate in Hospital patient care task forces and committees as required
Organize and co-lead monthly Radiology Quality and Safety conference
Oversee Radiology Departmental compliance with hospital, state, national patient regulatory policies & procedures as well as oversight of preparedness for the Pennsylvania Department of Health and JCAHO inspections. Directly interact with JCAHO and DOH staff during on-site inspections
Provide education to Radiology technologists, nurses, and physicians on hospital, state, and national patient regulatory issues and updates to the Patient Care section of the Radiology Department policy and procedure manual
Oversee the annual review, development, and revision of Radiology Department policies and procedures
Primary responsibility for the review, development, and revision of the Patient Care section of the Radiology Department policies and procedures
Responsible for the administration and management of the Department patient safety incident reports
4. Data Analysis
Data collection – support the identification and collection of pertinent project data
Data analysis – create innovative and appropriate data solutions and data analysis for the measurement of processes and outcomes
Data reporting and communication – manipulate data and provide data reports to show data relationships and trends
5. Change Management - Support work in a variety of clinical/business settings to orchestrate effective individual and organizational effectiveness, including:
Assessing human systems to gather information about factors such as satisfaction, conflict, confusion, interest.
Strategizing with team members to determine activities or interventions to create change in a human system.
Effectively engaging employees in an open dialogue and other activities to address resistance and build commitment to change
Developing communications strategies to support change
6. Team Facilitation
Effectively works with and facilitates teams with clearly defined roles and responsibilities.
Builds effective sponsorship and process ownership (Accountability)
Manages dysfunctional team behaviors when observed
7. Building Organization Capability
Collaboratively help develop the human factors program at CHOP, including: demonstrate concrete value provided by human factors; ensure connections to the performance improvement team; support for building capability throughout CHOP; and overall, advance the impact of human factors, human systems thinking, and patient safety at CHOP.
Effectively integrates human factors engineering with the Performance Improvement team and CHOP improvement framework
Participates in and supports external dissemination of program initiatives including peer-reviewed publication of results, including patient safety and quality research and publications
Required Education and Experience
Master’s degree in human factors engineering, human systems engineering, cognitive systems engineering, human/computer interaction, engineering psychology, sociotechnical systems engineering, or related field
Three (3) years professional experience post advanced degree
Preferred Education, Experience & Cert/Lic
PhD in human factors engineering, human systems engineering, cognitive systems engineering, human/computer interaction, engineering psychology, sociotechnical systems engineering, or related field
Direct experience working in healthcare (preferably radiology)
Additional Technical Requirements
Prior experience within the area of demonstrating application of human factors to achieve impactful operational results.
Experience in at least one computer programming language or analytical programming language (SAS, R, etc).
Strong understanding of human factors science, theories, models, methods, design and analysis
Comprehensive knowledge of human factors, usability, data collection, and analysis
Experience conducting usability evaluations and human in the loop simulations
Experience conducting data collection, analysis, and reporting
Strong interpersonal skills, excellent verbal and written communications skills
Proficiency using Microsoft Word, Excel, PowerPoint and Visio
Familiarity with database tools
Ability to work independently and take initiative when necessary
Ability to work meet deadlines
Demonstrates strong ability to prioritize work, excellent organizational skills and initiative to improve processes.
Change agent demeanor. Must be a flexible thinker, with an ability to quickly adapt to a changing environment.
All CHOP employees who work in a patient building or who provide patient care are required to receive an annual influenza vaccine unless they are granted a medical or religious exemption.
Children's Hospital of Philadelphia is committed to providing a safe and healthy environment for its patients, family members, visitors and employees. In an effort to achieve this goal, employment at Children's Hospital of Philadelphia, other than for positions with regularly scheduled hours in New Jersey, is contingent upon an attestation that the job applicant does not use tobacco products or nicotine in any form and a negative nicotine screen (the latter occurs after a job offer).
Children's Hospital of Philadelphia is an equal opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, age, religion, national or ethnic origin, disability or protected veteran status.
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Careers at CHOP - At The Children's Hospital of Philadelphia, we help children grow and thrive — and we offer these same opportunities to the professionals who make up our team. CHOP is a unique work environment, with exceptional team members, supportive managers and state-of-the-art training. Our employees are all empowered to realize their well-defined goals, because we believe everyone makes a difference — it's the very foundation on which our Hospital is built.