Job Summary

Provides liaison, concierge services, and coordination of care to community referring providers and patients and families which will serve as a link to services across the health system. Manages the entire experience of referred patients/families in all aspects of their care before, during, or after any encounter at Nicklaus Children's Hospital/ Nicklaus Children's Pediatric Specialist.

Minimum Job Requirements

• 2-4 years of healthcare experience scheduling and coordinating patient care, or similar experience required.

Knowledge, Skills, and Abilities

• Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred.
• Ability to comprehend and discuss patient's medical care with physicians, nurses and other healthcare professionals in order to assess patient needs.
• Ability to communicate effectively, both orally and in writing
• Detail-oriented, possess the ability to multi-task and be open to cross-functionally training in referrals duties.
• Exercise proper phone etiquette and have the ability to navigate proficiently through computer software systems.
• Team-oriented and work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner.
• Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks.
• Ability to resolve conflicts/and or negotiate with others to achieve positive results and make appropriate judgments to resolve issue proactively and independently.
• Ability to work well in a complex environment with the skills to establish priorities, set objectives, and achieve goals.