Provides liaison, concierge services, and coordination of care to community referring providers and patients and families which will serve as a link to services across the health system. Manages the entire experience of referred patients/families in all aspects of their care before, during, or after any encounter at Nicklaus Children's Hospital/ Nicklaus Children's Pediatric Specialist.
Job Specific Duties
Coordinates and processes patient referrals to completion with precision, detail and accuracy.
Schedules patients and notifies them of appointment information, including date, time, location, etc.
Completes orders with proper documentation on where patient is scheduled and how patient was notified.
Ensures referrals are sent to specialist office and confirms receipt.
Communicates effectively physician/clinician needs or outstanding items regarding patients.
Facilitates information sharing such as radiology reports, operative notes, and other inpatient procedures.
Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.
Accommodates high priority patient needs.
Completes and addresses phone messages within 24 hours of call.
Works with medical records to provide notes to primary care doctor upon request.
Provides extraordinary customer service to all internal and external customers.
Minimum Job Requirements
2-4 years of healthcare experience scheduling and coordinating patient care, or similar experience required.
Knowledge, Skills, and Abilities
Knowledge of medical terminology, CPT, HCPCS and ICD coding preferred.
Ability to comprehend and discuss patient's medical care with physicians, nurses and other healthcare professionals in order to assess patient needs.
Ability to communicate effectively, both orally and in writing
Detail-oriented, possess the ability to multi-task and be open to cross-functionally training in referrals duties.
Exercise proper phone etiquette and have the ability to navigate proficiently through computer software systems.
Team-oriented and work extremely well with patients, colleagues, physicians and other personnel in a professional and courteous manner.
Exceptional organizational skills with the ability to effectively prioritize and timely complete tasks.
Ability to resolve conflicts/and or negotiate with others to achieve positive results and make appropriate judgments to resolve issue proactively and independently.
Ability to work well in a complex environment with the skills to establish priorities, set objectives, and achieve goals.
Primary Location :
Florida-Miami-Nicklaus Children's Hospital - Main Hospital Campus
Nicklaus Children’s Health System, is the region’s only healthcare system exclusively for children. In addition to Nicklaus Children’s Hospital and a growing number of outpatient centers located throughout the tri-county area, the health system includes Nicklaus Children’s Hospital Foundation, the organization’s fundraising arm; Nicklaus Children's Pediatric Specialists, a nonprofit physician practice subsidiary; a management services organization, and an ambulatory surgery center. Our vision is to be where the children are. Ultimately, this means being there through all stages of health and life, both physically and emotionally. To be a trusted partner to children and their families, not only in times of illness, but throughout their life journey. Our mission is to inspire hope and promote lifelong health by providing the best care to every child.